RETURNS & EXCHANGES
REFUNDS & CREDITS OF ONLINE PURCHASES
We will issue a refund to your credit card or PayPal account (whichever form of payment you used for the original purchase), for the full purchase price (including taxes) of any new or gently used item that you return within the returns window.
For returns by mail, please make sure to provide all of your information, including your e-mail address. It can take up to 30 days to process the return when you return by mail and credit your account. We will notify you via e-mail once your return has been processed.
When returning online purchases by mail or in store, please note that your financial institution will likely take approximately five business days to reflect any credits. Original shipping and handling costs are non-refundable. Loyalty program points associated with your return will be removed when the transaction is processed. If you have any questions about your return, please contact us at: firstname.lastname@example.org.
If you are returning a gift, please visit your local store to return within 30 days.
Please note that we do not offer exchanges when you return online purchases by mail. If you would like to make an exchange, please visit one of our store locations.
ZUSE IN STORE PURCHASES
ZUSE In Store Purchases must be returned at a retail location.
Items purchased in store and returned within 30 days of your original purchase date along with your receipt will be refunded or exchanged at your preference. Refunds will be processed in the same tender as your original purchase. Loyalty program points associated with your refund will be removed when the transaction is processed. All applicable taxes as required by law will be included.
Items accompanied by a receipt but returned after 30 days will not be eligible for a refund. Instead we will gladly offer to you a product exchange or merchandise credit.
Items returned without a receipt but found within our system will be processed according to the ZUSE refund and exchange policy.
Any products not accompanied by a receipt and not verifiable within our system will be ineligible for a refund, exchange, or store credit.
ZUSE Merchandise Credit and Gift Cards have no expiration date and cannot be redeemed for cash (other than as provided by law), reloaded, transferred to others, or sold; and if lost or stolen we are not able to replace them for you.
Note that all returns are subject to validation and approval by ZUSE. ZUSE reserves the right to limit or refuse a return. ZUSE will respect any additional return rights that you may have under applicable provincial laws, including any refund rights with respect to purchases made on shopzuse.com.